Privacy Policy

Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Professional details such as real estate license number, license state, and license expiration date
• Transaction Data: Information about real estate transactions including property addresses, sale prices, and commission amounts
• Documents: Files you upload such as licenses, W-9 forms, and identification documents
• Communications: Information you provide when you contact us for support

Information Collected Automatically

When you use our platform, we automatically collect:

• Usage Data: Pages visited, features used, and actions taken within the platform
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and referring URLs

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform
• Process transactions and calculate revenue share payouts
• Send you notifications about your account and transactions
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

Information Sharing

We may share your information in the following circumstances:

• With Your Brokerage: Your brokerage administrators can see your profile, transactions, and documents as necessary to manage the brokerage
• Within Your Network: Agents in your sponsor tree can see limited information about you as part of the downline visibility feature
• Service Providers: We share data with third-party vendors who help us operate our platform (e.g., hosting, analytics, payment processing)
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data storage with reputable cloud providers

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain certain information as required by law or for legitimate business purposes, such as maintaining transaction records for compliance.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain exceptions
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of certain uses of your information, such as marketing communications

To exercise these rights, please contact us at hello@lucentbroker.com.

Cookies and Tracking

We use cookies and similar tracking technologies to collect usage information and improve your experience. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies.

Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: hello@lucentbroker.com